What is Orderwave?
From Orderwave 2.0 Documentation
Orderwave is a web-based order management suite. It combines warehouse management, inventory management, payment processing, order-flow control, customer service automation, order analytics, and campaign management into single workflow. Because Orderwave is a web-based application, it can run on multiple operating systems and web browsers, and software updates are automatically rolled out.
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Key features
Warehousing and Inventory
Orderwave is tightly integrated with warehousing functions. It supports multiple fulfillment houses and multiple warehouse locations. Orderwave also has integrated real-time scanning applications for order production, dispatch, and returns scanning. Orderwave supports various inventory types, including: Standard physical inventory, kits, virtual kits, and non-physical items. Inventory quantities can be organized in various sub-sets for active, on hold, and damaged items.
Order management
Orderwave thrives on automating all of the various aspects of order management. Orderwave easily receives/imports/loads orders from multiple sales channels into its unified workflow. Orders can be tagged for payment processing, continuity plans (membership, auto-ship, subscription), inventory allocation, and partial/full shipment.
Payment processing
Orderwave is pre-integrated with all of the major gateways and payment processors including Authorize.net, Orbital, PayPal, TransFirst, and many others. Orderwave also supports complex multi-payment scenarios for payment plans, refund automation, and robust transaction reporting.
Order flow
There is a clearly defined workflow for orders that enter Orderwave. Orders can either be pre-approved for shipment or pass through payment processing for approval, reserve inventory during the inventory allocation process, be batched into a shipment group for retrieval of a shipping label and tracking number, packed in production, and marked as dispatched to the carrier(s). Along the way, orders can be paused by being placed on hold or cancelled completely.
Customer service automation
Orderwave is an integrated customer service engine that provides an interface for customer service representatives to log calls and email correspondence, follow scripts, and perform real-time financial transactions. Orderwave can be integrated with an IVR solution for 24-hour customer service and order-taking.
Order Analytics
Orderwave will analyze your customer's ordering behavior and provide reports based on trends and historical data.
Campaign management
Plug campaign parameters into Orderwave and let it report on campaign performance.
Who should use Orderwave
Orderwave is a perfect fit for:
- Direct marketers (infomercial clientele)
- E-commerce store owners
- Multi-channel E-tailers (Flippid, eBay, Amazon sellers)
- Catalog sales
- B2B sales channels
